ISLAMABAD:,,, The Wafaqi Mohtasib Ejaz Ahmad Qureshi has said that the website of the Wafaqi Mohtasib Secretariat (WMS) plays a pivotal role in providing basic information to its users with regard to redressal of their complaints besides enabling them to lodge these complaints online, without having to travel to its offices.
He was addressing a ceremony organized in connection with the launch of the revamped version of the official website of the Wafaqi Mohtasib here on Wednesday.
All senior officers were present on the occasion while the Heads of Regional Offices attended the event online. The representatives of the National Information Technology Board (NITB) who had helped in developing the website were also present.
He said by using the state-of-the-art technology, the website has been made more efficient, user-friendly, incorporating the necessary contents in Urdu, thereby facilitating those who were earlier facing difficulties in surfing and utilizing the English version of the website.
He added that the inclusion of all essential features in the Urdu language shall enhance awareness in the masses about the services being rendered by this institution.
He observed that all the essential contents including the complaint redressal mechanism, its practices and procedures, special initiatives including the Informal Resolution of Disputes (IRD), Outreach Complaint Resolution (OCR), KhuliKatcheries and alike have been uploaded in the Urdu language.
Similarly, the information pertaining to the working of the Grievance Commissioner for Overseas Pakistanis and the Grievance Commissioner for Children operating under the aegis of the WM Office has been displayed in Urdu on its web pages.
The Wafaqi Mohtasib went on to say that the primary purpose of undertaking this exercise was to provide all necessary information to the website users and visitors, who were residing in the far-flung areas of the country and were unable to visit the Head Office or the Regional Offices.
He expressed the confidence that with the launching of this website, all segments of the society would be able to benefit themselves from this facility and would be able to seek redressal of their grievances virtually at their doorstep.
