Federal Minister for Petroleum Ali Pervaiz Malik today directed the nation’s two gas utility companies to resolve all outstanding consumer complaints that fail to meet regulatory standards, following a high-level review of the winter gas supply.

The directive was issued during a meeting chaired by the minister to assess the country’s gas supply situation, winter load management strategies, and the effectiveness of consumer complaint redressal by Sui Northern Gas Pipelines Limited (SNGPL) and Sui Southern Gas Company (SSGC).

An audit report presented by the Oil and Gas Regulatory Authority (OGRA) revealed that while the majority of grievances were handled, 2-3% of consumer complaints remained unresolved according to the authority”s prescribed service standards. The audit found SNGPL had resolved 98.5% of complaints to standard, while SSGC’s compliance rate was 97%.

Minister Malik specifically instructed both SUI companies to ensure the remaining complaints are rectified strictly in line with regulatory requirements. He further ordered that OGRA must validate the complaint resolution process on a quarterly basis and mandated the introduction of a customer feedback system for each resolved issue to improve transparency and service quality.

During the briefing, the gas companies reported a significant increase in supply to domestic users this winter, a move in line with directions from Prime Minister Muhammad Shahbaz Sharif to provide maximum public relief.

SNGPL supplied an additional 95 million cubic feet per day (mmcfd) of gas in December 2025 compared to the same month in 2024. SSGC also increased its supply by 32 mmcfd over the same period. The minister expressed his satisfaction that the gas provision to households was better than the previous winter.

The meeting was also informed about the deployment of IoT-based monitoring and Town Border systems at the tail ends of the gas network, which automatically generate alarms if pressure drops.

While noting this technological initiative, the minister instructed SSGC to further improve its pressure management and alarm mechanisms, particularly for tail-end areas, to guarantee a timely response and prevent supply interruptions. “Assuring public convenience is paramount and customer service must be improved,” the minister stated.

The Petroleum Minister concluded by reaffirming the government’s commitment to consumer relief, efficient service delivery, the adoption of modern technologies, and strict regulatory compliance within the gas sector.