Federal Ombudsman Ejaz Ahmad Qureshi presented the 2024 performance report to President Asif Ali Zardari, revealing a record 226,000 complaints received last year.

This figure marks a 17% increase compared to 2023, indicating a growing public trust in the institution’s capacity to address grievances effectively.

The report underscores the vital role the Federal Ombudsman plays in ensuring citizen grievances are managed efficiently. President Zardari acknowledged the ombudsman’s efforts in delivering swift resolutions and highlighted the importance of reinforcing the grievance redressal system.

The meeting emphasized the Federal Ombudsman’s commitment to enhancing public service and the necessity for continued improvement in the grievance handling process.